Course Content
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1.1 The Role of Healthcare Regulatory Bodies
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1.2 Common Causes of Complaints and Investigations
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1.3 The Impact of Complaints or Investigations on Practice
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2.1 Complaints Related to Clinical Mistakes
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2.2 Regulatory Standards on Professional Competence
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3.1 Active Listening and Empathy
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3.2 Tailoring Communication to Patient Needs
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3.3 Managing Expectations and Avoiding Misunderstandings
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3.4 Regulatory Standards on Communication and Collaboration
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4.1 The Importance of Timely, Accurate Documentation
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4.2 Regulatory Standards on Documentation
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4.3 Strategies for Maintaining Proper Documentation
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5.1 Defining Professional Boundaries
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5.2 Avoiding Boundary Violations
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5.3 Regulatory Standards on Professional Boundaries
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6.1 Treating Patients and Colleagues with Respect and Dignity
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6.2 Avoiding Discrimination in Healthcare
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6.3 Regulatory Standards on Respect, Dignity, and Non-Discrimination
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7.1 The Importance of Honesty in Practice
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7.2 Building and Maintaining Professional Trust
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7.3 Regulatory Standards on Honesty and Integrity
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8.1 Participating in Continuous Improvement Activities
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8.2 Reflective Practice and Learning from Feedback
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9.1 Recognising the Signs of Stress and Burnout
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9.2 Strategies for Managing Stress and Maintaining Wellbeing
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2.0