Course Content
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1.1 Defining Dignity and Non-Discrimination
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1.2 Why Ensuring Dignity and Non-Discrimination Matters
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2.1 Patient-Centred Care
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2.2 Ensuring Privacy and Confidentiality
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2.3 Empathy and Compassion in Healthcare
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3.1 Types of Discrimination in Healthcare Settings
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3.2 Recognising and Addressing Implicit Bias
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3.3 Creating an Inclusive Environment for Patients and Colleagues
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4.1 Relevant Legal Frameworks
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4.2 Ethical Guidance from the Regulators
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4.3 Consequences of Not Upholding Dignity and Non-Discrimination
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5.1 Verbal and Non-Verbal Communication Skills
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5.2 De-escalation and Conflict Resolution
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5.3 Delivering Difficult News with Sensitivity
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6.1 Identifying Breaches in Dignity and Non-Discrimination Standards
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6.2 Self-Reflection and Accountability
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7.1 Steps to Acknowledge and Address Breaches
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7.2 Developing a Remediation Plan
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7.3 Maintaining Professionalism During Fitness to Practise Processes
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8.1 Creating a Personal Development Plan (PDP)
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8.2 Engaging in Reflective Practice
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2.0