Course Content
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1.1 Understanding Complaints and Investigations
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2.1 An Overview of Healthcare Regulatory Bodies
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2.2 Regulatory Standards and Guidance
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2.3 Complaints, Inquiries, and Fitness-to-Practise Processes
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3.1 Steps to Take When a Complaint is Raised
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3.2 The Importance of Staying Professional and Composed
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4.1 Understanding Investigation Processes
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4.2 Preparing for Regulatory Hearings
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4.3 Communicating and Cooperating during an Investigation
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5.1 Building and Demonstrating Insight
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5.2 Reflection and Demonstrating Detailed Reflection
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5.3 Demonstrating Remediation
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6.1 Recognising the Emotional Impact
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6.2 Coping Strategies and Self-Care
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6.3 Seeking Support
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2.0